When you hire a roofing contractor, you expect the job to be done right. But what should you do if you're not satisfied with the results? Here are some tips on how to handle the situation. The first step is to file a complaint with the Better Business Bureau. Even if the roofing company isn't part of the BBB, you can still submit a complaint. All you have to do is go to their complaints page, find the company, and answer a few questions.
This is a great way to get your voice heard and potentially resolve the situation. Reputation is everything in the roofing industry, so a professional company won't want to get their work talked about badly. If you notice that some shingles look different from the others in terms of color or material, it's likely that the roofer changed products midway through the process. To make sure that this isn't the case, you can check with some local home inspectors or people offering roof inspection services. Once you know there's a problem and that the roof has been inspected, it's time to contact the initial roofer. Every roofing contractor should have a warranty for their jobs, and if they don't, it's a red flag that they're not working professionally.
You can take pictures yourself or have a professional roofer take them safely while inspecting the roof. If the contractor refuses to repair poor roofing work or breaches the contract, you can take legal action. On the other hand, they may not respond to your complaint at all or may not offer an adequate solution. In this case, it's best to contact your local consumer protection agency. It's also important to remember that problems with new roofs don't always appear immediately and can take months or even years to become known. If your roofing company omits a crucial component during installation, you'll have problems in the future.
If more materials are needed than initially calculated for the area, they still have to pay for them. For a roof to be functional, there are several components: the roof itself, subfloor, gaskets, ice and water protectors, roof vents, etc. Make sure that all of these are included in your contract and that they're installed correctly. If you're unhappy with your roofing contractor's work, don't hesitate to take action. File a complaint with the BBB and contact your local consumer protection agency if necessary. Make sure that all components are included in your contract and that they're installed correctly.
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